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Care | Fidelia Eckerd Living Center

 

 

Departments

What Is FELC?

Resident Rights

Our Services

Our Staff

Accreditation

 

Events

 

resident council meetings

each month, the residents hold a meeting to discuss recommendations to our facility and voice their concerns. everyone is encouraged to participate. all ideas and comments are reviewed, therefore, all our residents have a say in the issues that are of concern to them.

 

pet therapy

we believe that elders should have access to animal companionship who have the ability to provide loving care. the aviary and aquarium in the lobby are gathering spots for on-lookers. we also house 4 healthy cats and residents enjoy weekly visits from certified pet therapy dogs.

Fidelia Eckerd Living Center

 

Resident Rights

A condensation of north carolina's bill of rights for nursing home residents

 

To be treated with consideration, respect and full recognition of personal dignity and individuality.

To receive care, treatment, and services that are adequate and appropriate and in compliance with relevant Federal and State rules.

To receive, at the time of admission and during stay, a written statement of services provided by the facility and its related charges. Charges for services not covered under Medicaid and Medicare shall be specified.

To have on file physician's orders with proposed schedule of medical treatment. Written, signed evidence of informed consent prior to participation in experimental research shall be in patients file.

To receive respect and privacy in his/her medical program. All personal and medical records are confidential.

To be free of mental and physical abuse. To be free of chemical or physical restraint unless authorized for a specific period of time by a physician according to clear and indicated medical records.

To receive from the administrator or staff of the facility a reasonable response to all requests.

To receive visitors or have access to privacy in phone use at any reasonable hour. To send and receive mail promptly and unopened, and to have access to writing materials.

To manage his/her own financial affairs unless other legal arrangements have been so ordered.

To have privacy in visits by the patient's spouse.

To enjoy privacy in his/her own room.

To present grievances and recommend changes in policies and services without fear of reprisal, restraint, interference, coercion, or discrimination.

To not be required to perform services for the facility without resident's consent and written approval of the attending physician.

To retain, to secure storage for, and to use his/her personal clothing and possessions where reasonable.

To not be transferred or discharged from a facility except for medical, financial, resident's own or other patient's welfare. Any such transfer shall require at least a thirty day notice, unless the attending physician orders an earlier transfer, which shall be documented in the patient's medical record.

To be notified when the facility's license is revoked or made provisional. The responsible party or guardian must be notified also.

 

Sara Melton - Region A, Ombudsman

(828) 586-1962 (ext. 220)

The ombudsman is an advocate for those who live in long term care facilities. For more information on resident's rights, call the Regional Long Term Care Ombudsman.

 

 

 

How To Reach Us:

For information:

Phone | (828) 526-1304

Email | socialworker@hchospital.org

 

 

 

You Should Know: HCH is rated the same way and by the same rating agencies as large hospitals.

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